Orello gives Irish SMEs a proper helpdesk — log tickets, assign agents, track priorities, and resolve customer issues faster with a clear, simple queue.
No credit card required · Trial available · Irish-hosted
| Ref | Subject | Customer | Priority | Status |
|---|---|---|---|---|
| #ORE-041 | Invoice not received | Murphy & Sons Ltd | Urgent | In Progress |
| #ORE-040 | Login issue after update | Doyle Electrical | High | Open |
| #ORE-039 | Request for statement | Connolly Retail | Normal | Open |
| #ORE-038 | Delivery query | Walsh Engineering | Normal | Resolved |
| #ORE-037 | Product return request | Ryan Interiors | Low | Resolved |
Orello replaces email inboxes and sticky notes with a structured support queue your whole team can see.
Every customer request becomes a ticket with a unique reference number. Log it, assign it, track it — no issue gets lost in an inbox again.
Set tickets as Urgent, High, Normal, or Low priority. The dashboard surfaces the most critical issues first so your team always works the right things in the right order.
Assign tickets to team members so ownership is always clear. Escalate when needed and track who is working on what in real time.
Record resolution times automatically. See your average response and resolution hours — and spot where your support process is slowing down.
Every action on a ticket is logged — status changes, notes, agent reassignments. A complete audit trail for every customer interaction.
Orello connects to Neuron CRM so support tickets can be linked to customer records. Every issue is in context of the full customer relationship.
Get your support queue running in minutes — no configuration overhead, no training needed.
A customer contacts you. Log the issue in Orello — give it a subject, priority, and customer name.
Assign the ticket to the right team member. They pick it up from their queue and get to work.
Update the status as work progresses. Mark resolved when done — the time is recorded automatically.
Monitor open tickets, resolution rates, and average response times from the dashboard.
One flat monthly price per seat. No per-feature limits.
Full pricing at shuppa.eu/pricing
Stop managing support from a shared inbox. Give your team a queue and your customers a reference number.